Receptionist/ Facilities Coordinator
To provide a high level of customer service within the Reception team by using initiative and excellent communication skills to promptly and effectively deal with visitors, bookings, requests and queries. As primary points of contact for GSK the right impression, customer service and innovation are key factors in the operation of the reception team
To provide an excellent reception service, ensuring all customers are attended to in an appropriate manner.
Delivering a hosting/concierge experience for visitors
Arrange meetings/conferences, ensuring audio and video conference facilities are in place
Computer and manual task bookings
Manage the invoices and expenses applications
Assist with filing, copying and scanning
Manage company SIM cards and monitor phone bills
Assist with organizing team building activities and company events where appropriate
Manage incoming /outgoing mails, courier and postal services
Management of and order of stationary, office supplies, kitchen supplies
Arrange, organise and manage ad hoc activities
Issue access cards to employees, visitors &
manage booking system
Activate access cards to employees, visitors &
maintain required documentation
Manage car parking facilities
Producing reports as required
Ensuring customer requirements and expectation are met
Act as a point of contact for suppliers/contractors and Sodexo Staff who visit and work on site.
Act as point of contact to deal with day to day queries made by the client
Where appropriate, reporting of accidents and incidents
Maintain a tidy and professional reception, meeting rooms &
Assist with building inductions for new starters if/when required
To report all maintenance faults to the Service desk and log accordingly.
Coordinate PPMs for subcontractors on site &
management of the Facilities PPM of soft and hard services.
manage Health &
Direct and manage Cleaning team liaising with Sub Contractor as required
Conduct Weekly Office Health and Safety Walks &
complete other requiredHealth and Safety documents and checks as required
To carry out regular and systematic checks of the meeting rooms ensuring rooms are clean, tidy and set up to standard.
To attend training courses, as required, in order to keep up-to-date with company legislation, policies and procedures.
To carry out any reasonable request made by client or Sodexo.
Assist FM with e-ProphIT and UDC payment processes.
The Ideal Candidate
Excellent working knowledge of MS Office, Word, Excel, Power Point
Excellent use of English language (written and spoken)
Professional and courteous telephone manner
Exemplary customer services skills
Excellent organisational skills, be efficient, proactive &
good time management
Ability to work as an individual and as part of a team
Experience of delivering excellent customer service both face to face and over the telephone
Previous administrative experience essential
Previous experience of working in the field of facilities management an advantage
Basic knowledge of Health &
The above is not meant to be an exhaustive range of tasks and responsibilities and is subject to the changing requirements of the business.
5 Days per week ? 30 Hours
Training will be provided
Access to Sodexo?s comprehensive training portal
20 days Annual leave